In This Together

We are here for – and because of – our customers, our employees, and our communities. Especially in challenging times, it’s our responsibility to stay committed to all of you.

Focusing on What Matters

Our Customers

Every business faces similar challenges, and we’re all interconnected. By supporting our customers with resources and reliability, we’re helping businesses stay strong.

Our Employees

We are a people-first company. By advocating remote work while remaining flexible and supportive – even amid child and pet care – we’re providing a safe, secure workplace.

Our Communities

Media Temple has roots in Los Angeles and around the world. By championing guidelines like social distancing, we’re helping ensure the health of our communities.

What We’re Doing

Since the onset of the pandemic, we’ve worked to protect our staff and communities while ensuring a high level of service and support for our customers.

Working Remotely

Many of our teams have been distributed for the past few years, including Engineering and Support. As of March 12, we’ve shifted our typical in-office team to work from home and help prevent spread of the virus.

Securing Uptime

Since our workforce began social distancing, we’ve continuously provided 24/7 support with no interruptions in hosting services due to staffing issues. You can be confident this will remain true.

Solving for Speed

Additional traffic and shifted network stress has increased latency across the internet. We worked to improve site performance for our services across the board. Keep tabs on your service status here.

More from Media Temple

You can count on us to continually look for new ways to help your business stay online, now and always.

Care Packages

To lend a hand to the creative community, we’re sending out care packages bundled with sought-after items like hand sanitizer and toilet paper. Let us know if you’d like one. (They’re available while supplies last, and for customers only.)

Domain Redemption

If you’ve had an expired domain move past its renewal grace period, we’re temporarily waiving the redemption fee. Chat or call our support team for help regaining ownership of your domain.

Payment Support

We understand the business impact of the pandemic. If you or your clients are facing challenges in continuing a Media Temple service, please contact us to have a conversation about possible options.

Share Your Thoughts

Have suggestions for how we can better support you, your teams, and your clients?

Please reach out directly to

Resources from Across the Web

We’re all facing unique challenges and opportunities, and many organizations are pitching in to help. Here’s a few resources we feel could be useful to?you and your clients.

  • Community

  • Finances

  • Collaboration

    • Keep Conversations Going

      We find team messaging apps like Slack and Microsoft Teams to be a huge boon for communicating across time zones. Both offer freemium versions, and Teams is included in O365 subscriptions.

    • Embrace the Face-to-Face

      Sharing facetime with clients and colleagues can breathe life into the workday. Luckily, tons of video-conferencing options are available. Zoom has a free Basic plan. Amazon Chime is free for first-time users through June 30. And G Suite subscriptions include Hangouts Meet.

    • Ideate with Your Team

      Feel like nothing can replace the office whiteboard? Miro gives you a wide-open workspace to brainstorm, diagram, and discuss with collaborators in real time. A freemium model lets you experiment for free.




    Small businesses are finding creative solutions to stay open even as their physical doors close due to COVID-19. #OpenWeStand assembles resources, inspiration, and connectivity for everyday entrepreneurs – and anyone who supports them. We’re proud of GoDaddy’s commitment to small businesses through this effort, and encourage you and your small-business clients to check it out.


    Stay Safe, Keep Connected

    And join the Media Temple community conversation on Twitter or LinkedIn to share how you’re getting through this.